Privacy Policy

Effective Date: January 1, 2026

Flip Splash respects your privacy. This Privacy Policy explains how Flip Splash collects, uses, shares, and protects information when you visit our website, contact us, shop for products, register for alerts, or submit items for donation and pickup.

Information We Collect

Information You Provide

We may collect information you submit directly, including:

• Name
• Phone number
• Email address
• Pickup address and ZIP code
• Item descriptions and condition
• Photographs and files you upload
• Preferred pickup date or time
• Messages and customer-service inquiries
• Product interests and alert preferences
• Transaction, delivery, or shipping information

Please remove personal information from donated electronics and avoid including sensitive or unnecessary information in uploaded photographs or messages.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

• Device and browser information
• IP address
• Pages visited
• Referring website
• Date and time of access
• Website interactions
• Cookie and analytics information

How We Use Information

Flip Splash may use collected information to:

• Review donated items
• Determine whether items are eligible for pickup
• Schedule and complete pickups
• Respond to questions and requests
• Process and fulfill product transactions
• Arrange pickup, delivery, or shipping
• Send requested new-item alerts and promotional updates
• Operate, maintain, and improve the website
• Prevent fraud, misuse, and security incidents
• Maintain business and transaction records
• Comply with applicable legal requirements

Item Photographs and Uploaded Files

Photographs and files submitted with donation requests are used to evaluate the type, quantity, condition, size, and pickup requirements of the items.

Do not upload files containing financial, medical, identification, or other sensitive personal information.

Marketing Communications

If you register for new-item alerts, Flip Splash may send you information about new arrivals, featured products, promotions, and other shopping opportunities.

You may unsubscribe from promotional emails using the unsubscribe instructions included in those messages or by contacting Flip Splash. Transactional or pickup-related communications may still be sent when necessary to complete your request.

Cookies, Analytics and reCAPTCHA

Flip Splash may use cookies and similar technologies to operate the website, understand website activity, remember preferences, and improve performance.

Our forms may be protected by Google reCAPTCHA. Google’s Privacy Policy and Terms of Service apply to its collection and use of information.

Your browser may allow you to block or delete cookies. Some website features may not function properly if cookies are disabled.

How We Share Information

Flip Splash may share information with service providers that assist with:

• Website hosting
• Form processing
• File storage
• Email and text communications
• Payment processing
• Analytics
• Fraud prevention
• Delivery or shipping
• Business operations

These providers may access information only as reasonably necessary to perform their services.

We may also disclose information:

• When required by law, court order, or legal process
• To protect Flip Splash, its customers, or others
• To investigate suspected fraud, misuse, or security incidents
• As part of a merger, acquisition, financing, sale, or transfer of business assets

Flip Splash does not sell personal information for money.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Review and complete requests
• Provide products and services
• Maintain transaction and business records
• Resolve disputes
• Enforce agreements
• Meet legal, tax, accounting, or security obligations

Information that is no longer needed may be deleted, anonymized, or securely disposed of.

Data Security

Flip Splash uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.

Children’s Privacy

The Flip Splash website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Your Privacy Choices

You may contact Flip Splash to:

• Ask what personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information, subject to legal and operational requirements
• Withdraw from promotional communications
• Ask questions about our privacy practices

We may need to verify your identity before completing certain requests.

Third-Party Websites

The website may link to third-party marketplaces, payment services, social-media platforms, or other websites. Flip Splash is not responsible for the privacy practices or content of third parties.

Changes to This Privacy Policy

Flip Splash may update this Privacy Policy periodically. Changes become effective when the revised policy is posted with a new effective date.

Contact Flip Splash

For privacy questions or requests, contact Flip Splash through the website contact form or call:

832-410-4088